Guarantees, Claims and Returns

  1. The Products offered for sale in the Online Shop are new and genuine. Certain products are one-of-a-kind, often handmade. Products photos are only tentative. Custom made items cannot be returned or exchanged.
  2. The client has the right to withdraw from the Sales Contract without any reason within 10 days of receiving his or her order, according to the Act on Protection of Certain Consumer Rights and on the Liability for Damage Caused by Hazardous Products of 2 March 2000 (Journal of Laws No. 22, item 271, as amended).
  3. A condition of accepting the return is making a declaration about withdrawing from the Sales Contract and delivering it along with the product to the Online Shop address within 10 days from the day of receiving the Product. The returned item must be unused, clean with an original label, without any fragrance.
  4. To accept returned product by the Seller, a returned item must be complete, not damaged, with an intact seal protecting from using.
  5. The price of the product will be refunded to the Client within 14 days from the day the returned item is received by the Seller. If a payment was done by a payment card, the refund will be made onto the Client’s card.
  6. The Seller is accountable as a sales agent to the Client under the terms of Article 221 of the Civil Code for any discrepancies in the items purchased by the Client with regard to the Sales Contract in the period established in the Law on certain conditions of consumer sales and changes in the Civil Code of 27 July 2002.
  7. Any damage or flaw in an item purchased in the Online Shop can be claimed within the timeframe and conditions provided by the Terms of Use. A claim may be filed by filling out the “Claim” form and submitted by post, along with the shipment of the items to the Online Shop to the address Philosophy by Mariusz Przybylski, ul. Wilcza 8, 00-532 Warsaw. The Client must cover the shipping fee of returned product.
  8. The Client will receive an information about possible ways of considering a claim within 14 days from the day of receiving product by the Seller.
  9. In the case when the Seller does not relate to the claim reported by the Client within 14 days from the day the returned item is received by the Seller, the claim is supposed to be admitted by the Seller.
  10. In the case of damage to the product in transit, the client should fill out a damage report together with the shipping agent. Claims on items damaged in transit will only be processed on the basis of the damage report.
  11. Shipping cost of changed Product to the Client address covers the Seller (after admitting the claim).
  12. In the case of returning the Product according to withdrawing from the Sales Contract or admitted claim, refunded costs include the Product’s price and shipping fees paid by the Client.